Shipping & Delivery Policy

At hautejewelshop.com, we understand that the anticipation of receiving a carefully selected piece of jewelry is part of the special experience. Our commitment to excellence extends beyond our curated collections to every step of your order’s journey. This policy outlines our approach to shipping, designed to ensure your treasures are delivered with the utmost care, security, and attention they deserve.

Order Processing & Preparation
Every order begins its journey with meticulous attention. Following the receipt of your order and confirmation of payment, our dedicated team carefully inspects, prepares, and packages your item. We handle each piece with white-glove care, ensuring it is polished, secured, and presented beautifully. Our custom packaging is not only elegant but also rigorously protective, crafted to safeguard your jewelry during transit. Standard order processing is completed within a defined timeframe, though this may be slightly extended during peak seasons or for personalized items.

Shipping Methods & Partners
We partner exclusively with reputable and reliable global and regional courier services. These partners are selected for their proven track record in handling valuable goods with security and efficiency. All shipments are fully insured from the moment they leave our secure facility until they are marked as delivered at your provided address. This insurance covers loss or damage in transit, giving you complete peace of mind.

For domestic shipments, we typically utilize expedited services that include tracking and signature confirmation upon delivery. For our international clientele, we work with premier logistics providers specializing in cross-border shipments, ensuring a smooth customs clearance process. Please note that any applicable customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in our shipping charges.

Shipment Tracking & Communication
Transparency is key. Once your order is dispatched from our studio, you will receive a shipping confirmation email containing your unique tracking number and a link to the courier’s tracking portal. You can use this to monitor your package’s progress in real-time, from departure to its arrival at your local delivery hub.

Delivery
To ensure security, most shipments require a signature upon delivery. We strongly recommend providing a secure shipping address where someone is available to accept the package during business hours. If no one is available, the courier will typically follow their protocol, which may involve leaving a notification card and attempting redelivery or holding the package at a local depot for collection. We cannot be held responsible for packages left unattended at an address provided by the customer without a signature requirement being waived. It is the customer’s responsibility to ensure the shipping address is accurate and complete; we are not liable for packages lost due to incorrect addresses supplied during checkout.

International Shipping Considerations
We are delighted to serve customers worldwide. However, international deliveries are subject to the regulations and inspections of the destination country. While we facilitate the process by providing all necessary commercial documentation, delays in customs are beyond our control. We encourage international customers to familiarize themselves with their local import regulations.

Special Circumstances
In the rare event of a shipping delay due to logistical issues, adverse weather conditions, or unforeseen circumstances, we will proactively communicate with you to provide updates. Your satisfaction and the safe arrival of your jewelry are our top priorities.

Receiving Your Order
Upon delivery, we advise you to inspect the package promptly. If the external packaging appears severely damaged or tampered with, please note this with the courier at the time of delivery, if possible, and contact us immediately. We are here to assist you with any concerns.

Thank you for entrusting hautejewelshop.com with your selection. We are honored to deliver a piece of artistry to your door, packaged with care and dedicated service. For any specific questions regarding your shipment, our customer service team is readily available to assist.