Return Policy for hautejewelshop.com

At hautejewelshop.com, we are dedicated to providing you with exquisite jewelry pieces that celebrate artistry and individuality. We want you to be completely delighted with your purchase. However, we understand that sometimes an item may not meet your expectations. This Return Policy outlines the conditions and process for returning items to ensure a clear and smooth experience.

Eligibility for Returns
To be eligible for a return, your item must be in its original, unworn, and pristine condition, exactly as it was when you received it. All items must be returned with their original packaging, including any presentation boxes, pouches, dust bags, and authenticity cards or documentation. The original security tags must be intact and attached. We meticulously inspect all returned items. We cannot accept returns for any jewelry that shows signs of wear, damage, alteration, or has had its protective tags removed. This policy is in place to ensure that every piece our customers receive meets our unwavering standards of quality and is in perfect, new condition.

Non-Returnable Items
For health and safety reasons, we cannot accept returns on certain delicate items. Please note that all earrings for pierced ears are final sale and cannot be returned or exchanged. We also cannot accept returns on any items that were purchased during a final sale or promotional event that was explicitly marked as “final sale.”

The Return Process
To initiate a return, please visit our website and navigate to the Returns section. You will be guided to complete a return request. Once your request is submitted and authorized, you will receive instructions and the necessary authorization for your return. It is essential to follow these instructions carefully. Returns sent without prior authorization cannot be processed.

All authorized returns must be shipped using a secure, trackable method that requires a signature upon delivery. We strongly recommend insuring your return package for the full value of the item. hautejewelshop.com is not liable for return shipments that are lost, damaged, or stolen in transit. Therefore, retaining your proof of postage and tracking information is crucial.

Upon receipt of your authorized return, our quality assurance team will conduct a thorough inspection to verify that the item is in its original, sellable condition. This process is to protect all our customers and ensure the integrity of our collection.

Refunds
Once your return is inspected and approved, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please be aware that the time it takes for the refund to be reflected in your account can vary depending on your financial institution’s processing times. Please note that any original shipping charges are non-refundable.

Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original eligible item for a refund following the standard process. Once your return is approved, you are welcome to place a new order for the desired item on our website. This ensures you can secure the new piece promptly while your return is being processed.

Damaged or Incorrect Items
We take great care in packaging and dispatching your order. However, if you receive an item that is defective, damaged, or incorrect, please contact us immediately. In such cases, we will gladly cover the return shipping costs and expedite a replacement or refund once the item is received and verified. Please report these issues within a specified period from the delivery date, providing photographic evidence if possible.

International Returns
For orders shipped outside of our primary region, additional customs duties, taxes, and international shipping fees are the responsibility of the customer and are non-refundable. The refund will be for the value of the merchandise only. Customers are responsible for any return shipping costs and applicable import duties for the returned goods.

Our Commitment
This policy is designed to be fair and transparent, protecting both our customers and the high standards of our curated jewelry collection. We strive to make every aspect of your experience with hautejewelshop.com exceptional. By purchasing from our site, you acknowledge and agree to the terms outlined in this Return Policy.

For any questions regarding this policy or your specific order, please reach out to our customer care team through the contact methods provided on our website. We are here to assist you.

Thank you for choosing hautejewelshop.com.