Frequently Asked Questions
Welcome to our online home for exquisite, contemporary jewelry. We are dedicated to bringing you pieces that are both conversation-starting and crafted to the highest standards. Below, you will find answers to the most common questions about our collections and services.
About Our Products & Materials
What are your jewelry pieces made from?
Our collections primarily utilize high-quality materials such as solid 18k gold (both yellow and vermeil), sterling silver, and freshwater pearls. We select materials for their longevity, luster, and ethical sourcing. Each piece is designed to be a modern heirloom, meaning it is made to be worn and cherished for years to come.
Is the gold plating durable?
Our gold vermeil pieces feature a significantly thicker plating of 18k gold over a sterling silver base, compared to standard gold-plated items. This process ensures enhanced durability and resistance to tarnishing. With proper care, these pieces will maintain their beautiful finish for a long time.
How do I care for my jewelry?
To preserve the beauty of your pieces, we recommend storing them in the provided pouch or a soft, dry jewelry box to prevent scratches and minimize exposure to air. Always apply perfumes, lotions, and hairsprays before putting on your jewelry. Avoid wearing pieces during swimming, exercising, or while bathing. To clean, gently wipe with a soft, microfiber cloth. For vermeil or silver items, occasional use of a specific polishing cloth will help restore shine.
Do you offer earrings for non-pierced ears?
Yes, we understand that not everyone has pierced ears or wishes to wear pierced jewelry all the time. We offer a selection of our most popular earring designs in stylish clip-on or cuff variations, providing the same iconic look with secure and comfortable wear.
Sizing, Orders & Shipping
How can I determine my correct ring size?
We provide a detailed printable ring sizer guide on our website, which you can use easily at home. For the most accurate measurement, we recommend visiting a local jeweler. Please note that knuckle size can affect fit; we are happy to advise if you are between sizes or if a design has a specific fit.
What if an item I want is out of stock?
Due to the handcrafted nature of our collections, some pieces may have limited availability. We encourage you to sign up for restock notifications on the product page. Our collections are periodically refreshed, so we recommend checking back regularly or following our social channels for updates on new arrivals and restocks.
Do you ship internationally?
Yes, we deliver to a wide range of countries worldwide. Shipping costs and delivery times vary depending on the destination. All customs duties or import taxes for international orders are the responsibility of the recipient, as dictated by local regulations.
Returns, Exchanges & Warranty
What is your return policy?
We want you to be completely delighted with your purchase. We offer a return period for unworn, undamaged items in their original packaging, complete with all certificates and tags. Please consult our Returns & Exchanges policy page for the specific timeframe and procedure. Please note that for hygiene reasons, certain items like earrings may have different conditions.
My item arrived damaged or has a manufacturing flaw. What should I do?
We rigorously quality-check every piece before dispatch. However, if you receive an item that is faulty or damaged, please contact our customer care team immediately. We will gladly arrange a replacement or repair at no cost to you, subject to our warranty terms.
Does my jewelry come with a warranty?
Yes, we stand behind the craftsmanship of every piece. Our jewelry is covered against manufacturing defects for a specified period from the date of purchase. This warranty does not cover damage resulting from accidents, improper care, or normal wear and tear. Proof of purchase is required for any warranty service.
Our Brand & Ethos
Where is the jewelry designed and made?
Our designs are conceived with a modern, playful, and artistic perspective, drawing inspiration from organic forms and cultural motifs. The jewelry is then meticulously brought to life by skilled artisans, ensuring each piece meets our exacting standards for detail and finish.
Are your materials ethically sourced?
We are committed to responsible practices. Our suppliers are carefully selected to adhere to strict standards, ensuring that our precious metals and gemstones are sourced from responsible origins. We believe in creating beautiful objects without compromise.
We hope this information is helpful. For any further inquiries not covered here, our dedicated customer care team is always ready to assist you on your journey to finding the perfect piece.